FAQ. VIP & Executive Chauffeur Services in London
Prime Transfers Limited

1. Are you a licensed company?

- Yes, We are licensed by TFL. Our PHOL nr. is 0102360101.

2. Are your services available 24/7?

- Yes. We operate 24/7, all through the year.

3. How do I book?

- You can book by contacting us on +44 (0) 7594194005 or online on our website.

4. How far in advance do I need to make a booking?

- We require a minimum of 12 hours notice for online bookings. If you wish to book a car with less than 12 hours notice, please get in touch with us on +44 (0) 7594194005 (WhatsApp).

5. Are your prices fixed?

- Yes. The prices are fixed for pre-booked transfers; however, additional charges will be incurred for any additional pick-ups, drop-offs, diversions, or waiting time.

6. How do I pay?

- You can pay online with any major debit or credit card.

7. Will I be charged extra for flight delays or cancellations?

- The chauffeur will constantly track your flight and enter the terminal after the landing time. No extra charges will apply if your flight is delayed. In case of flight cancellations, charges may be incurred.

8. What should I do if my flight is delayed or the flight details change?

- Inform us of the changes (email or call) and keep in touch in case of new changes.

9. Will my chauffeur be at the airport if my flight arrives early?

- We monitor all flights, and we will try our best to arrive as early as possible. This is subject to the chauffeur’s availability.

10. Will I receive the chauffeur’s contact details?

- Yes. The chauffeur’s contact details will be provided to you.

11. Will I be notified when my chauffeur arrives?

- Absolutely! Upon arrival at the pick-up location, our chauffeur will contact you.

12. How can I find my chauffeur at the airport?

- Our chauffeur will wait for you in the arrival hall with a name board.

13. What do I do if I can’t find my chauffeur?

- Contact us on +44 (0) 7594194005, and we will assist you in locating your driver.

14. Will the chauffeur drive over the speed limit?

- No. Our chauffeurs will never speed.

15. Will the chauffeur carry my luggage?

- Yes! The chauffeur will always provide support in carrying your bags and luggage.

16. Can I book a vehicle for my child?

- Yes.

17. Will the chauffeur provide me with an umbrella if needed?

- Yes.

18. Can I charge my phone in the vehicle?

- Phone chargers are available in all our vehicles.

19. Will bottled water be provided in the vehicle?

- Yes. It is provided free of charge.

20. Is smoking or eating allowed in the vehicle?

- We maintain a strict non-smoking policy in all our vehicles; however, we will happily stop for smoke breaks if needed. We do not allow eating in our vehicles.